PETER FORRESTER FRICS - CHAIRMAN OF THE RICS SERVICE CHARGE CODE STEERING GROUP AND THE LEAD AUTHOR OF THE RICS CODE OF PRACTICE FOR SERVICE CHARGES IN COMMERCIAL PROPERTY

Peter is widely recognised as one of the leading authorities in his field and advises owners and occupiers on the implementation of best practice policies and procedures in the management and administration of service charges.

This role includes acting as landlord's surveyor, expert witness and dispute resolution services, the interpretation of lease provisions and the audit and review of service charge expenditure.
For over 12 years Peter was Director and Head of Service Charge Consultancy at Savills prior to which he gained over 25 years experience in property management having worked at a senior level on a wide range of asset types.

He is the chairman of the RICS Service Charge Code Steering Group and the lead author of the RICS Code of Practice for Service Charges in Commercial Property.
As a member of the steering group Peter also made a significant contribution to the publication in September 2012 of the new RICS Guidance Note for the Management of Mixed Use Developments. He is co-author of 'Residential and Commercial Service Charges: A Surveyors Handbook', sole author of 'Service Charges', part of the Case in Point series for RICS Books and the service charge section of the RICS isurv on-line project.

Peter is a Fellow of the Royal Institution of Chartered Surveyors and member of the panel of experts set up by RICS to deal with the expert determination of service charge disputes. He is also a member of ARBRIX and the British Council for Offices. He writes articles and is a regular speaker at conferences and seminars on the subject of service charges generally.

LAURENCE D'ARCY IS A DIRECTOR OF AIM LISTED PLC PROVIDING A LEADING MOBILE PLATFORM SOLUTION TO MANY BLUE CHIP COMPANIES IN THE UK AND IRELAND

Laurence has extensive experience in post start-up businesses and holds a number of investments in Ireland, the UK, Italy and Germany. He has worked in the area of technology for many years across several market sectors and would have a detailed knowledge of current and future developments in mobile computing, AIDC (Data Capture), Cloud computing and web based developments. He is currently undertaking a detailed study concerning 'the Philosophy of Economics' attached to Maynooth University.

ALF DUNBAR - TOP PERFORMANCE COACH WITHIN THE CUSTOMER SERVICE INDUSTRY TODAY

Originally from Aberdeen in Scotland, Alf is the creator and founder of the highly successful customer service coaching programme "You Are The Difference", which is currently being used by a wide range of retail and business organisations around the world. In the mid 1990s, Alf was the franchisee of a retail business struggling to survive. Faced with ever mounting debt and the real prospect of losing the business he set out to develop a new way forward in terms of customer service and management to turn the business around. The result was the creation of his unique customer service coaching programme You Are The Difference.

Today he conducts more than 100 coaching sessions, seminars and conference events a year for a large variety of companies in the UK, Ireland, Europe and America. Since its inception in 2000 "You Are the Difference" has received praise from all levels within the customer service industry for its simple and effective message and the results it can achieve. Alf is a practitioner not a theorist. His coaching methods are based on the real world with real people. His unique and enthusiastic communication skills inspire people, which in turn enhance their individual performance.

Alf seeks to raise people's level of self-belief and confidence. With over 10 years practical retail experience and 15 years as a
top performance coach he has personally coached thousands of people from a wide variety of retailing backgrounds helping
them to achieve exceptional results from their business. Web Site: www.youarethedifference.co.uk

NICK LEESON – THE ORIGINAL ROGUE TRADER

Nick's unchecked risk-taking caused the biggest financial scandal of the 20th century. The collapse of Barings – personal bank to HM The Queen – in 1995 and Nick Leeson's role in it, is the story of one of the most spectacular debacles in modern financial history. How could one trader bring down the banking empire that had funded the Napoleonic Wars?

Curiosity, intrigue and sympathy have been the various reactions to this man's incredible life story. Following Barings' collapse, Nick Leeson was sentenced to six and half years in a gang-ridden Singaporean jail, in conditions that defy belief, while at the same time, his wife left him and he was diagnosed with colon cancer.

Against all odds, Nick Leeson survived and now fully recovered from cancer, lives happily in Ireland with second wife Leona and three children. In 2006 Nick was appointed CEO of Galway United FC. Having stepped down as CEO in January 2011, Nick Leeson continues to be in-demand around the world for conference and after-dinner speaking.